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Another key area of network management planning is knowing how to build and leverage.

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Reports now the NPM report writer makes it quite easy to create various types of reports but it's worthwhile

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having a look at seeing which reports are available for you and how you can customize those for different

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business requirements.

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Now baselines are important when you're doing capacity planning or doing service level agreement or

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SLA management.

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You also want to think about things such as availability which means how much a network is up during

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that period of measurement.

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You also want to think about performance and capacity planning as an example with availability.

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You need to understand the term five nines or four nines what five nine simply means is that during

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the period of a year as an example the network is up ninety nine point nine nine nine per cent of the

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time.

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In other words there are five nines in that number that equates to about five minutes of downtime per

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year.