1 00:00:09,610 --> 00:00:10,830 Welcome back. 2 00:00:10,840 --> 00:00:17,830 This is the second part of our discussion of doll is and Cisco Unified Communications Manager express 3 00:00:18,100 --> 00:00:20,890 initial configuration in the first part. 4 00:00:20,890 --> 00:00:28,210 We discussed what stalled is VoIP doll is I showed you how to configure villains and power so that phones 5 00:00:28,210 --> 00:00:30,920 can register with the C you see me. 6 00:00:30,940 --> 00:00:35,050 We spoke about the configuration of the TFT server in this part. 7 00:00:35,050 --> 00:00:41,500 We're going to continue the discussion by talking about EA phones e phone D ns and incoming and outgoing 8 00:00:41,500 --> 00:00:49,720 Gulp is so the phones have got power they've got a VLAN information that's got an IP address. 9 00:00:49,940 --> 00:00:55,120 They're trying to connect to the TFT server but can't get the configuration files because we haven't 10 00:00:55,150 --> 00:00:59,240 configured the C you see any process on the radar yet. 11 00:00:59,410 --> 00:01:07,230 So let's configure that I can top the command show refund and notice no phones have registered. 12 00:01:07,530 --> 00:01:14,160 So going into global configuration mode I can top the command telephony service into this takes me to 13 00:01:14,160 --> 00:01:19,030 the global configuration for the telephony service or telephony services. 14 00:01:19,050 --> 00:01:20,520 This is how you configure. 15 00:01:20,520 --> 00:01:28,560 See you see me on a Cisco router we need to tell the router which firmware falls the phone should be 16 00:01:28,560 --> 00:01:35,580 using those phone my files are stored in the flash of the router and reference via the TFT server the 17 00:01:35,760 --> 00:01:41,930 configuration files of the phones will be stored and ran but they firmware will be stored in Flash. 18 00:01:42,000 --> 00:01:48,450 We have configured the TI FTB server to reference flash fulfill my files and ram for configuration files 19 00:01:48,990 --> 00:01:54,420 but now we need to tell the communications manager express what firmware file should be referenced in 20 00:01:54,420 --> 00:01:57,410 the configuration files for the individual phones. 21 00:01:57,420 --> 00:01:59,730 You do that by topping the command load 22 00:02:02,950 --> 00:02:08,640 and then specifying a specific phone and then specifying the firm that that phone should use. 23 00:02:08,710 --> 00:02:10,270 This is once again case sensitive. 24 00:02:10,960 --> 00:02:16,990 I personally always assume case sensitivity but in Cisco some commands a case sensitive and other commands 25 00:02:16,990 --> 00:02:23,720 are not so I'll just paste in the list of firmware loads that the phone should use. 26 00:02:24,950 --> 00:02:26,350 And there's is my list. 27 00:02:26,480 --> 00:02:33,410 So in the CCMA creates the configuration files the configuration files updated to include this information 28 00:02:33,980 --> 00:02:37,860 and I'll show you an actual configuration file in RAM in a moment. 29 00:02:37,880 --> 00:02:42,950 The next thing we need to do is specify the maximum number of EE phones that can register. 30 00:02:42,950 --> 00:02:45,560 This is platform dependent. 31 00:02:45,560 --> 00:02:47,300 I'm just going to specify three. 32 00:02:47,510 --> 00:02:54,290 We have to specify the maximum number of DNS or directory numbers now certain phone types like a 79 33 00:02:54,360 --> 00:03:02,660 65 can support up to 6 telephone numbers that can be extended but by default the phone out of the box 34 00:03:02,660 --> 00:03:08,940 without additional hardware only supports 6 telephone numbers or directory numbers. 35 00:03:08,960 --> 00:03:12,920 Most people would probably only have one telephone number or directory number. 36 00:03:12,920 --> 00:03:17,360 But please note that the phones do have the capability to support more numbers. 37 00:03:17,360 --> 00:03:20,920 I'm just going to say the max D NS is 20. 38 00:03:20,960 --> 00:03:23,100 Now you could set this to the maximum. 39 00:03:23,240 --> 00:03:27,430 The issue with doing that is that it uses up memory on the Rada. 40 00:03:27,500 --> 00:03:30,730 That's good practice to only set it to what you expect to use. 41 00:03:30,740 --> 00:03:40,680 Having a common IP source address and specifying an IP address tells the Rada on which IP address and 42 00:03:40,680 --> 00:03:45,860 which port number to listen to for skinny requests. 43 00:03:45,900 --> 00:03:51,730 Ask any crime control protocol is one of the signalling protocols used to control IP phones. 44 00:03:51,750 --> 00:03:59,040 Your options are skinny or super skinny users port 2000 by default so I'm just going to specify that 45 00:03:59,040 --> 00:04:05,480 is the default port this information is also added to the configuration files of the phones so that 46 00:04:05,480 --> 00:04:10,850 they know which IP address to register to and which signalling protocol to use. 47 00:04:10,990 --> 00:04:17,310 Now I'm gonna tell the Rada to create the configuration files or create CnF files stopping the on. 48 00:04:17,320 --> 00:04:26,570 Do more notice say that a phone is started to register sys I.T. yes. 49 00:04:26,680 --> 00:04:36,130 Question mark doesn't like that so let's go back to privilege mode more system. 50 00:04:36,250 --> 00:04:41,140 I guess question mark will show me my configuration files. 51 00:04:41,470 --> 00:04:47,980 The more common is very useful because it allows us to read files stored in RAM or flash on a Cisco 52 00:04:47,980 --> 00:04:48,460 route. 53 00:04:48,970 --> 00:04:55,560 So we'll be able to view these configuration files let's have a look at this default configuration fall 54 00:05:03,310 --> 00:05:10,180 some of the information displayed is only relevant to Cisco communications manager not to communications 55 00:05:10,180 --> 00:05:16,310 manager Express but what you'll notice she has noticed the port is forty thousand notice the IP address. 56 00:05:16,420 --> 00:05:21,290 So when a phone can next to the T FTB serve and request the default configuration file it's going to 57 00:05:21,300 --> 00:05:24,260 know to connect to this IP address. 58 00:05:24,290 --> 00:05:25,900 And notice she has an example. 59 00:05:25,900 --> 00:05:33,270 The seventy nine forty phone we fall ends in 500 and if I show you what we configured 60 00:05:37,820 --> 00:05:46,870 is the file name that we told the right it to reference when creating the configuration files so they 61 00:05:46,930 --> 00:05:50,650 the various firmly faults that were created. 62 00:05:50,760 --> 00:05:55,680 The next thing we have to create are the actual directory numbers and phones. 63 00:05:56,130 --> 00:06:04,590 So in global configuration mode I can top that come on e phone D N and then specify tag. 64 00:06:04,800 --> 00:06:12,390 This is once again just a unique identifier so Ethan D and one and then I can specify a number. 65 00:06:12,520 --> 00:06:18,400 We are going to allocate telephone numbers 1002 1003 so I'm going many create number one thousand two 66 00:06:19,890 --> 00:06:27,140 I could create another iPhone design with a number of let's say 1003 those are just directory numbers 67 00:06:27,170 --> 00:06:30,440 but they have to be referenced to a physical phone. 68 00:06:30,440 --> 00:06:33,020 So I could create iPhone phone 1. 69 00:06:33,080 --> 00:06:39,980 Notice this is an iPhone which is a physical phone not a number and then bind the telephone number to 70 00:06:39,980 --> 00:06:43,780 this physical phone by copying the command button. 71 00:06:43,850 --> 00:06:49,120 And notice I can specify which button number one is the top button on the phone. 72 00:06:49,310 --> 00:06:53,180 So seventy nine sixty four for example could have six telephone numbers. 73 00:06:53,180 --> 00:06:59,480 Button 1 is the top button or no button 2 is the second one all the way up to 6. 74 00:06:59,630 --> 00:07:02,110 And then I can specify some type of ringing. 75 00:07:02,180 --> 00:07:09,600 Colon means normal ringing and then I specify the iPhone D N to allocate to this phone now. 76 00:07:09,610 --> 00:07:13,150 Notice it requires a MAC address before allowing me to do this. 77 00:07:13,160 --> 00:07:21,020 I'm going a topic I'm on do show GDP neighbor to get the MAC addresses of my phones so it's I can specify 78 00:07:21,020 --> 00:07:24,300 the command MAC address. 79 00:07:24,380 --> 00:07:26,300 Notice it has to be in the following format. 80 00:07:39,660 --> 00:07:47,130 Sorry dots not colons and then I can allocate the button to the phone. 81 00:07:49,070 --> 00:07:57,500 I can do the command debug e phone register to see a phone register and let's see if that phone actually 82 00:07:57,500 --> 00:08:00,010 registers. 83 00:08:00,290 --> 00:08:07,020 I'll show you the configuration because we've covered a lot of detail firstly our telephony service. 84 00:08:07,020 --> 00:08:12,270 We configured the maxim number of phones and the maximum number of DNS. 85 00:08:12,450 --> 00:08:18,570 We told the rate at which IP address to listen to for skinny messages and on which port we also specified 86 00:08:18,570 --> 00:08:21,890 which firmware should be used by the phones. 87 00:08:22,140 --> 00:08:31,050 I curated two e phone D ends he found and one with telephone number 1002 which is in use by phone 1 88 00:08:31,590 --> 00:08:33,330 with this MAC address. 89 00:08:33,570 --> 00:08:39,860 We are allocating that telephone number 1002 on the first line or button on this phone. 90 00:08:40,950 --> 00:08:51,150 I could create the second phone so show CTP neighbor and then type E phone to MAC address specify its 91 00:08:51,150 --> 00:08:51,930 MAC address 92 00:09:00,190 --> 00:09:08,860 and then specify that button one will get e phone D.A. So once again just to show what we've done 93 00:09:12,790 --> 00:09:18,660 notice this phone iPhone 2 with this MAC address is going to end up getting telephone number one thousand 94 00:09:18,710 --> 00:09:26,800 three on its first button because button 1 is referencing iPhone DNA 2 which has a telephone number 95 00:09:26,800 --> 00:09:35,800 of 1003 this phone with MAC address as follows will end up getting a telephone number of 1002 on button 96 00:09:35,810 --> 00:09:44,980 one because button 1 is referencing e phone D and one which contains no 1002 topping came on showed 97 00:09:45,040 --> 00:09:51,340 iPhone will allow me to see if any phones have registered and now you'll notice that there's one phone 98 00:09:51,340 --> 00:09:53,500 registered and one phone unregistered 99 00:09:56,170 --> 00:10:04,450 under the telephony service I'm going to create the CNN falls again and then I'm gonna reset all my 100 00:10:04,450 --> 00:10:05,020 phones 101 00:10:12,060 --> 00:10:15,360 this will force all the phones to reboot or reset 102 00:10:19,600 --> 00:10:23,050 and hopefully reregister directly to the telephony service 103 00:10:46,920 --> 00:10:53,630 so typing Come on show ee phone again shows me that we have one phone registered and the second phone 104 00:10:53,630 --> 00:10:58,970 is not registered and one of the issues I've had and one of the things I should have done previously 105 00:10:59,370 --> 00:11:04,990 but I've left it out to show you is that you should set the clock properly. 106 00:11:04,990 --> 00:11:05,650 So I'm gonna say. 107 00:11:05,660 --> 00:11:12,620 Clock set and specified the time and specified the day 108 00:11:16,660 --> 00:11:18,040 and hit enter. 109 00:11:18,060 --> 00:11:26,750 I'm going to save my configuration and then I'm going to reboot this U.S. 500 and let's see if that 110 00:11:26,750 --> 00:11:27,580 solves our problem. 111 00:11:29,570 --> 00:11:32,820 So let's tell me back to the router and see if everything's working 112 00:11:39,590 --> 00:11:45,230 public I'm on show e phone shows me that both phones have now successfully registered. 113 00:11:45,240 --> 00:11:51,570 Notice the word registered the first phone is a seventy nine seventy one it has telephone number 1002 114 00:11:52,200 --> 00:11:56,650 the second phone is a seventy nine sixty five and it has number 1003. 115 00:11:56,670 --> 00:11:59,670 Now you shouldn't have to reboot or reload. 116 00:11:59,700 --> 00:12:01,020 See you see me. 117 00:12:01,320 --> 00:12:04,170 But from my experience that sometimes solves problems. 118 00:12:04,230 --> 00:12:10,110 Don't forget that if your time is not set right you would need to set the time you'd need to recreate 119 00:12:10,110 --> 00:12:15,690 the CNN followed by tapping the command create CNN files if that doesn't work then reload the router 120 00:12:16,320 --> 00:12:17,530 if that doesn't work. 121 00:12:17,670 --> 00:12:21,070 What I've had to do in the past is do a factory reset on the phones. 122 00:12:21,270 --> 00:12:26,880 What you do to do a factory reset is you unplug the phone's power or Ethernet cable and plug it back 123 00:12:26,880 --> 00:12:33,350 in while holding down the pound key or hash key depending on the phone. 124 00:12:33,400 --> 00:12:39,810 It'll either ask you to do a factory reset or some of the lights will flash and then you dial all the 125 00:12:39,810 --> 00:12:40,330 digits. 126 00:12:40,340 --> 00:12:48,840 One two three four five six seven eight nine store zero pound or hash that will reset the phone to factory 127 00:12:48,840 --> 00:12:49,810 defaults. 128 00:12:50,040 --> 00:12:56,940 It will connect to the TFT server get its firmware upgrade itself to use the Fumi on the C you see me 129 00:12:57,040 --> 00:13:03,060 it and then register correctly for the real world go through the process by checking firstly has the 130 00:13:03,060 --> 00:13:06,120 phone got power has it got the right Delenn. 131 00:13:06,420 --> 00:13:10,870 Has it got an IP address is it connecting to the TFT server. 132 00:13:11,160 --> 00:13:13,970 Have you configured the MAC addresses properly. 133 00:13:14,040 --> 00:13:16,430 Have you configured the telephony service properly. 134 00:13:16,560 --> 00:13:23,910 If all else fails reset to factory defaults before showing you the entire process for troubleshooting 135 00:13:24,060 --> 00:13:25,090 in more detail. 136 00:13:25,380 --> 00:13:26,580 Let me show you this trick. 137 00:13:27,660 --> 00:13:35,160 Show CTP neighbors detail will show me the IP addresses of the phones. 138 00:13:35,160 --> 00:13:41,950 So like this phone for example the sixty five has IP address 10 1 2 1 with a web browser. 139 00:13:41,950 --> 00:13:44,390 I can actually browse to that phone. 140 00:13:46,910 --> 00:13:50,330 And I'll be able to see configuration information regarding that phone. 141 00:13:50,380 --> 00:13:52,890 You can see it's DNA or telephone number for example. 142 00:13:52,930 --> 00:13:57,130 You can see its mac address you can see the firmware versions 143 00:14:00,050 --> 00:14:00,740 and so forth. 144 00:14:02,040 --> 00:14:08,180 If you go to the network configuration you'll be able to see the DHB server that it's using. 145 00:14:08,830 --> 00:14:15,310 You'll be able to see its MAC address once again its IP address subnet mask the TFT P servant default 146 00:14:15,310 --> 00:14:22,840 routers IP address and a whole bunch of other information including the veal and no notice yet still 147 00:14:22,840 --> 00:14:24,960 uses the old name Call Manager. 148 00:14:25,180 --> 00:14:33,750 In this case we are connecting to see you CMG which is our U.S. 500 with his IP address 10 1 2 2 various 149 00:14:33,750 --> 00:14:35,890 other information is also shown here. 150 00:14:36,090 --> 00:14:38,010 Very useful for troubleshooting.